Refund policy

Returns & Refunds

Because our products are personal care items applied to skin, lips and linens, we can only accept returns on items that are unopened, unused, and in their original sealed packaging, within 7 days of delivery.

To request a return, contact us on WhatsApp at +961 76 734 719 or email info@molirituals.com with your order number. Items returned without contacting us first cannot be accepted.

Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, leaking, or not what you ordered, message us within 48 hours with a photo and we'll send a replacement at no cost.

Non-returnable items
Opened or used products, and items bought with a discount code or on sale, cannot be returned for hygiene reasons.

Refunds
Once we receive and check your return, we'll confirm by message. Approved refunds are issued to your original payment method within 10 business days. Cash-on-delivery orders are refunded by bank transfer or Whish Money.

Exchanges
For a different product, return the original item as above and place a new order.